Terms and Conditions

Special and Custom Orders

GEA does not, as a rule, produce custom-ordered jewelry.  If you're looking for something special and you don't see it on the Web site, contact me; I may have it on-hand and have just not put it on the site yet. 

 

Order Status

Order status updates will be sent to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

For additional status update questions please contact Glass Eye Art using the Contact form. 

 

Order Cancellations

Orders may be cancelled anytime before shipping. To cancel your order after shipping, please see "Returns and Exchanges" below for return instructions.

Sorry, but I am unable to refund shipping charges for items cancelled once they have been shipped.  You are responsible for all shipping charges on bounced or undeliverable packages.

 

Returns & Exchanges

Jewelry in NEW condition (never worn, still in the original packaging) with tags still attached may be returned to Glass Eye Art for refund or exchange within 10 days of receipt. Exchange item must be of the same value. Please email GEA on the Contact form to initiate a return.  Please provide your Name, Address, Order Number and Reason for Return.  Approved returns will be credited for the purchase price of your item. GEA does not refund shipping charges unless the item was sent in error. Return shipping and insurance is the responsibility of the customer. 

You are responsible for all shipping charges on bounced or undeliverable packages.

 

Repairs

At Glass Eye Art, quality and craftsmanship is important. However, all jewelry is fragile. If your piece needs repair, please let me know via the Contact page. Include your Name, Address, Order Number and Repair Issue. 

GEA will repair at no charge any breakage caused by manufacting defect--either from my suppliers' materials or my workmanship-- within 30 days of receipt of purchase. Repairs needed after that or those casued from accident or mistreatment will be charged at my discretion on a case-by-case basis. 

What IS Covered:

  • Separated cabochons from jewelry bails

  • Broken leather cord

  • Items damaged during shipping--if possible, photograph the item inside the opened package and send the jpeg as an attachment.

What's NOT Covered: 

  • Broken or cracked glass

  • Scratched glass or dichroic coating

 

Please refer to "Collection"/Caring for Your Jewelry for tips on how to keep your pieces in good condition. 

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All jewelry & images by Karen Heise